FAQ & Help Center

How exactly does Bitcoin Mining and this service work?

In principle, it is very simple. Generating new bitcoins requires special hardware and computing devices that need a lot of power and special setups. Logistics, acquisition costs, maintenance and electricity prices make this unattractive for an individual, especially in most regions of the world. The costs and profits ratio would tend to be negative. We offer the solution: Our company owns a mass number of devices with its own infrastructure. We rent the computing power of our devices directly to our customers so that they can mine their own Bitcoins at any time worldwide via our platform.
Mining speed can be purchased and increased at any time to mine more Bitcoins in less time. In addition, we offer a transfer feature so that your mined Bitcoins can be swapped directly for another cryptocurrency that cannot be mined directly! This even saves transaction fees and transfer time.

How can I contact the support team directly?

Take a look at our Company page and contact us directly by e-mail.

Which payment and transfer methods are supported?

We support all major currencies: BTC, ETH, BNB, DOGE, TRX, XRP, XMR, LTC as well as Stablecoins: USDT, ETH-USDT, BNB-USDT, USDC, ETH-USDC, BNB-USDC
Also known as:

• Bitcoin
• Ethereum
• Binance
• Dogecoin
• Tron
• Ripple
• Monero
• Litecoin
• TRC20 USDT
• ERC20 USDT
• BEP20 USDT
• TRC20 USDC
• ERC20 USDC
• BEP20 USDC

How do I join the Referral Program and what are the benefits?

Quick and easy when registering an account! Each user receives a personal invitation link to invite new users and receive additional Miner Speed commission (up to +10%) from active invitees. Register. Share your personal link. Simply generate Bitcoins passively.

What is the maximum runtime of the hardware miners?

There is currently no runtime limit. However, if your account is inactive, miners will be deactivated after 2 years to save resources. In addition, free one-time Miner Speed, which you receive once upon registration, may be deactivated after some time. However, mined Bitcoins will remain on your account permanently.

What limitations are there?

There are no overall limits. However, the following applies per transaction or for individual purchases:
The minimum purchase of Hardware Miner Speed is 2.820 TH/s for 0.00028143.
The maximum purchase of Hardware Miner Speed is 31.510 PH/s for 2.5.
These restrictions are composed of restrictions on the crypto networks, in which low amounts can no longer be effectively utilized, as well as hardware limitations of our miners and the balance for fair hardware usage for all our customers. However, these limits only apply to individual purchases and transactions in general.

What are the additional costs or fees?

Creating an account is always free of charge. However, there are minimal transaction fees for the purchase of hardware Miner Speed. This is due to crypto technologies and cannot be influenced by us! Purchases and setup fees at HashFactor are therefore always free of charge! For withdrawals, we have to charge a minimum fee to cover transaction and transfer costs ourselves. They will be deducted directly from your Account Minings. The advantage of this: You do not have to carry high network transactions fees yourself if a network has a high utilization (which sometimes happens). Our fees automatically adjust and are set to a low amount to be able to transfer your minings at any time. Except for transaction delays caused by the crypto networks, there are no delays. Hardware Miner Speed allocation happens instantly.